The borrower document portal for SBA & commercial loan brokers
Send your borrower one link. PacketComplete collects every document on your SBA checklist, reminds every borrower and guarantor automatically until the file is complete, and assembles it all into one lender-ready packet.
No credit card. Cancel anytime. Your SBA 7(a) checklist is already built, so your first request takes about five minutes.
Riverside Deli: SBA 7(a) Purchase
3 of 5 inBorrower: Maria Santos · Auto-reminding every 2 days
Your borrower sees a simple checklist. No account and no password.
The borrower sends four of eleven documents and goes quiet. By the time the bank statements show up, the P&L is past 90 days and the lender kicks it back. Meanwhile you spend your week writing “just following up” emails instead of getting files in front of lenders. Plenty of good deals die waiting on paperwork.
Start from the SBA 7(a), 504, or business acquisition package, or build your own. Add the borrower's name and email.
Your borrower gets a checklist link sent in your name or your firm's. They upload files and answer questions at their own pace. No account or password needed, and it works from a phone.
Automatic reminders go out on your schedule until every item is in. Approve or bounce each document. A rejection sends the borrower a request to resubmit that item. Reminders stop the moment the file is complete.
Document checklists written for SBA lending, including the freshness windows underwriters enforce.
Business checklist. Add each 20%+ owner as a guarantor.
+ 4 more items
For real estate & equipment deals through a CDC.
+ 5 more items
Buyer + target-business docs for acquisition financing.
+ 6 more items
Reminders go out on the schedule you set for each file. The default is every two days. Each borrower, guarantor, and entity is reminded separately, and reminders stop the moment their list is complete.
Underwriters reject a 91-day-old P&L. Borrowers date each document as they upload it, and anything past its window (90 days for financials, 45 for bank statements) is flagged before the packet goes out.
Wrong year's tax return? Reject it with a reason and the borrower gets a request to resubmit that one item. The rest of their checklist stays done.
Borrowers click one link and see a plain-English checklist with progress. No login and no password. It works on a phone, so they can snap a photo of a document and upload it on the spot.
Add each 20%+ owner as a guarantor and they get their own private link with the personal package (Form 413, Form 1919, three years of returns, photo ID). EPC and affiliate entities get their own business package. Each recipient is chased separately, and everything lands in one packet.
Tax returns and PFS forms are sensitive. Every file is encrypted in transit and again at rest with AES-256. Only you and each recipient's own private link can reach it. Export any deal as a ZIP whenever you want.
One saved deal-hour pays for the month. 14-day free trial, no credit card, cancel anytime.
$89/month
$149/month
Running a team? Team seats are in early access. Contact us and we'll set you up.
Something else? Email jay@packetcomplete.com
The checklist is already written. Your first borrower file takes about five minutes to set up.
Start free 14-day trialNo credit card. Cancel anytime.